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22:16 09 Sep 19
I am in awestruck of how great the customer service is here. Diane went above and beyond. She made sure I left 100% happy. I have a necklace from my sister that I was SO excited to wear. I broke it on accident and she helped me set up a appointment and get it done very soon! So I am now wearing this necklace that is a piece of my heart. She was so kind and understanding throughout the whole process. Thank you so much!!! I would recommend Monarch jewelry to anybody and everyone. This necklace has 5 butterflies for us 5 siblings they did a great job fixing this for me. I am so excited to wear this! Diane thank you for your kindness!!
21:28 26 Oct 19
Our salesperson, Diane is outstanding. She really knows diamonds and fashion. I bought a 3 carat diamond from her a few years ago when I got engaged. It was in a very generic Tiffany setting. We went in today and bought a beautiful setting. We came in a $1000 under budget so I was able to buy Shannon a beautiful necklace. Thanks to Diane and Monarch Jewelry!!!
23:10 29 Oct 19
Amazing selection and fabulous friendly service. I also had some jewelry repaired for a very fair price. They are incredibly knowledgeable about their stones. We certainly recommend Monarch!
22:56 17 Oct 19
Such a pleasant experience! Everyone was so polite especially Shawn (Gemologist) who is extremely talented, knowledgeable and dedicated to what he does. He is outstanding in his field for sure. Will definitely return. Thank you Monarch!
17:49 27 Sep 19
Beautiful jewelry, fantastic repairs and service. I drive an hour each way to go there and a big reason is that they are trustworthy. Also Shawn is not only a terrific jewelry advisor, but a dog lover!!
04:13 13 Nov 19
Monarch Jewelry is the only place in central Florida i go to shop for jewelry for my wife. A family owned store with impeccable customer service. And you will not find anyone with more knowledge of the jewelry industry than John, the owner.
15:40 12 Dec 19
Took my fiance's engagement ring here after a botched resizing from another jeweler. I saw reviews on Google and knew I needed to talk to someone who knew what they were doing. The staff at Monarch totally lived up to the reviews. Real professionals here that know exactly what to do. Got the ring back in a few days looking as good as the day I bought it.I will never go to another jeweler
22:24 06 Jan 20
I was referred to Monarch by a friend and ended up designing/purchasing a stunning engagement ring during the busy holiday season. Shawn and his team were great and had the ring ready to go in record time. My now fiancé couldn't be happier! I'm sure we will be back for wedding rings when the time comes. Thanks again for everything!
22:24 23 Dec 19
Met with Diane, who is both very knowledgeable and patient. Shared her expertise and insights to make for a pleasant shopping experience. Explored multiple options, and she offered great suggestions after discovering my needs. She got the team involved to deliver excellent customer service.Highly recommend Monarch Jewelry.
20:50 27 Dec 19
Shaun made a custom piece for my daughter for her birthday based on the design of an inexpensive piece she loved and wanted made in gold. Service was quick and reasonable and she loves the necklace. Thanks!
10:33 25 Dec 19
Every time that I have walked into Monarch Jewelry, I feel like I am the only customer that matters, and that is not always the case in jewelry stores. Often I have entered jewelry stores and they have “judged a book by its cover” and I have walked out, but NOT Monarch. The personality (hilarious btw) and the customer care of the staff is second to none. Do yourself a favor and visit this store, because they will make you feel like a part of their family and you’ll walk away with what you want 🙂
17:30 20 Dec 19
The people here are so friendly and sooo helpful. Brought a damaged ring in to get fixed and was charged a very reasonable price. They also went out of their way to make my ring polished and good as new again. Will come definitely come back!!